Have questions about how to get a task done? Need help with specific product functionality?
PerTrac Analytics clients can log in here to download software, databases, publisher templates and user manuals as well as to gain access to the entire PerTrac Knowledge Base. If you are a PerTrac Portfolio client, please contact your Account Manager or Request Live Support Now to gain access to the wealth of information available on PerTrac Client Connect.
PerTrac Global Support
Our Product Support specialists based in the US, UK and Hong Kong are available to provide personalized support by online chat, email or phone. Live support is available Monday-Friday from 4 am (UK office) to 7 pm (US office) Eastern Standard Time (GMT -5), with limited after hour support available from Hong Kong
PerTrac Global Training
Whether you need help getting started or want to learn how to use more advanced features, PerTrac clients can choose from a range of training options at no additional charge.
For email support, contact us at the appropriate regional address below:
Or you can reach us by telephone – during regular business hours – at:
- +1 (775) 624-7535 (US)
- +44 (0)20 7651 0825 (UK)
- +852 2526 9780 (Hong Kong)